BILLING
How do we bill?
Our maintenance personnel read meters bimonthly, as weather permits. Unless meter reads are delayed due to snow, bills go out at the beginning of the month in odd-numbered months- so January, March, May etc.
Residential members pay a fixed water service charge (or base rate) of $147 bimonthly, which gives them up to 1500 cubic feet of water at no additional cost. Usage over this allowance is billed at $0.0338 (.0338 cents) per cubic foot. This charge is described on your bill as “metered.”
One cubic foot of water = 7.48 gallons. This means that the basic water allowance for our members is 11,220 gallons bimonthly. After that, our metered charge is equivalent to about 3/10 of one cent per gallon.
Members who own unimproved parcels without a meter are billed at the standby rate of $56 bimonthly.
Bills for residential service that are not paid within 30 days are subject to a late charge of $45. The late charge for standby lots is $20.
Very Low Balances: Occasionally a bill will go out with a balance due of just a few cents. Our business office tries not to mail statements with such low balances but occasionally one goes out. There is no need to remit any payment of less than $5.
Billing Delays: We cannot read meters when there is snow on the ground. In winter months, billing may be delayed by as much as two weeks. Should it be impossible to read meters within two weeks of the usual date, we will send out bills for the water service (or base rate) charge only. Any metered charges will appear on the following bill. In this event, the basic water allowance will be adjusted so that our members will pay metered charges only for water used in excess of 3000 cubic feet (instead of the usual 1500).
Pay online, mail or in person . Our business services are conducted through the office of H&R Block in Pine Grove, next to the post office, at 20124 Highway 88. The office is open Monday and Tuesday, 10am - 3pm.
After hour drop box is located to the right of the H&R Block office door.
Our mailing address is PO Box 365, Pine Grove CA 95665.
